I posted about how I managed to tick off a consultant when I included a short section on a kind of what-is-knowledge …
Well, here is the offending writing … (keep in mind that this is only one page in a collection of learner materials for a classroom workshop) …
What Is Knowledge?
“Knowledge is a very difficult thing to define, but without some sense of the difference between information and knowledge, you run the risk of confusing the two and developing a confused approach to Knowledge Transfer that falls prey to hazards …
We have an intuitive sense that knowledge is broader, deeper, and richer than data or information. Knowledge is information plus something – meaning, action, organization, patterns of behavior or whatever …
Knowledge is information plus contexts of a variety of types.”
Reamy, T (2001, August 9). Knowledge Maps, An intellectual infrastructure for KM. InsideKnowledge, 5, Retrieved August 5, 2007.
|We have a document that is a procedure statement. It contains pieces of information like, “When you finish Step X, the next step is Y.”||
There are a number of additional contexts through which this information becomes knowledge:
And then I included notes in the facilitator guide to guide the learners through some examples …
The entire point being that unless you delve into some of the contexts that make up a body of knowledge, then all you’re doing is collecting out-of-date, irrelevant and incomplete information. And that is a sure way to fail at Knowledge Transfer.