At first the numbers are impressive in and of themselves – 70,000 users every day; 4,400 blogs; 4,200 wiki pages … then … (emphasis mine)
“It’s beyond the wisdom of the hive, it actually lets people see new relationships, to see maps of what smart people and like people have done. For any specific problem or opportunity area, there’s a community that you can go and find that has the collective knowledge of the company.”
Then reading about how all this is used to make biz better
Instead of developing a different pitch for every client, salespeople can now reuse information that might be posted on a wiki. And in Motorola’s Dallas distribution center, employees clicking on mobile alerts that come to their smart phones are sent directly to a wiki to troubleshoot problems, rather than being left scratching their heads over some problem.