The mind is an amazing thing – I was having a meal with a colleague; we were talking shop … and ‘boing!’ the memory came back … out of the blue kinda thing …
I heard Elliott Masie speak a few years ago about managing learning versus learning management … and at one point he said something to the effect of ‘here’s a formula for ensuring your content is compelling to the learners.’
Take all the content
Subtract the stuff I already know (if they know it, then they don’t need to be trained on it)
Subtract the stuff I can look up quickly and easily (it’s just easier for me to look it up on my own)
Subtract the stuff I won’t use right away (can we say ‘learning decay’?)
What is left is the content that is compelling enough to be included in the training program.