Collaboration isn’t easy. Duh! But ignore at your peril

Irwin Lazar at Collaboration Loop has an article: Collaboration Is Hard, Let’s Go Shopping … where he opines about his experiences with organizations who try to deploy collaboration tools and platforms.
In my conversations with enterprises I’ve seen hodge-podge of tools, often brought into the enterprise by a member of a workgroup who then vainly [...]

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When the training doesn’t stick (perhaps it did)

A recent experience at our local Target store just boils me. Ya know … the store employees might very well be pleasant and helpful and all. But not in my case. And certainly not this time.
The cashier scans my purchase … oops! wrong price shows on the register. It’s on sale; and the sale [...]

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This is why I don’t use AT&T

I’ve gotten used to getting calls on my home office phone where the caller is looking for a previous owner of the phone number. I politely tell them that this is now my business number … they invariably say ’sorry’ … and it’s all done.
Except for these last five days … yep - I [...]

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